Deletion of Information

Clockout includes in-product controls for certain records, so not every deletion request requires contacting support.

• Non-invoiced timer sessions can be deleted.
• Clients, projects, and tasks can be retired/restored to remove them from active workflows.
• Invoice drafts can be edited before being sent.

If the record you want to remove is still editable inside the app, that is usually the fastest option.

To request deletion of your account and associated Clockout data, email [email protected] with the subject line: Data Deletion Request.

Include the following details to help us process the request faster:

• The account email address used in Clockout.
• Your name and, if possible, your organization/business name.
• Whether you want full account deletion or only specific records removed.
• Any relevant invoice IDs or client names if requesting partial deletion.

For security, we may need to verify account ownership before executing a deletion request. After verification, we will process deletion and confirm completion by email.

Processing time can vary depending on whether the request is for a full account deletion or a narrower data request.

We may retain limited records when required for legal compliance, fraud prevention, dispute resolution, tax obligations, or enforcement of agreements. Retained records are kept only as long as necessary for those purposes.

If retention is required, only the minimum records needed for those obligations are kept.

If you are not sure what to delete, contact [email protected] and we will help you choose the right deletion option.

For related questions about how information is collected or used, see the Privacy Policy.