ClockoutClockout Data Controls
Deletion of Information
This page explains how to delete information from Clockout, which records can be removed in-product, and how to request account-level deletion.
Last updated: March 6, 2026
Designed for
People who need answers, policies, or support steps without extra friction.
Page promise
Clear context, practical detail, and a visible place to go next if you still need help.
Best next move
Use support, legal, and deletion pages as reference points you can actually act on.
Clockout page guide
Keep the next step obvious.
Whether you are reading a product page, support page, or policy page, the rest of Clockout should stay easy to reach from here.
Start here
Useful next links
Section
Delete Data in the Product
Clockout includes in-product controls for certain records, so not every deletion request requires contacting support.
- Non-invoiced timer sessions can be deleted.
- Clients, projects, and tasks can be retired/restored to remove them from active workflows.
- Invoice drafts can be edited before being sent.
If the record you want to remove is still editable inside the app, that is usually the fastest option.
Section
Request Full Account and Data Deletion
To request deletion of your account and associated Clockout data, email [email protected] with the subject line: Data Deletion Request.
Include the following details to help us process the request faster:
- The account email address used in Clockout.
- Your name and, if possible, your organization/business name.
- Whether you want full account deletion or only specific records removed.
- Any relevant invoice IDs or client names if requesting partial deletion.
Section
Verification and Processing
For security, we may need to verify account ownership before executing a deletion request. After verification, we will process deletion and confirm completion by email.
Processing time can vary depending on whether the request is for a full account deletion or a narrower data request.
Section
What May Be Retained
We may retain limited records when required for legal compliance, fraud prevention, dispute resolution, tax obligations, or enforcement of agreements. Retained records are kept only as long as necessary for those purposes.
If retention is required, only the minimum records needed for those obligations are kept.
Section
Need Help?
If you are not sure what to delete, contact [email protected] and we will help you choose the right deletion option.
For related questions about how information is collected or used, see the Privacy Policy.