Privacy Policy

We collect information you provide directly and information generated through use of Clockout.

• Account and authentication data: name, email, login credentials, verification status, session tokens, IP address, and user-agent metadata.
• Workspace and invoice data: clients, projects, tasks, rates, time entries, notes/subtasks, invoice records, invoice line items, and payment status markers.
• Communication and engagement data: invoice send status, reminder counts, and email or invoice open/view events associated with invoice tracking links or tokens.
• Billing and plan data: customer identifiers and plan usage information required to enforce subscription limits and manage plan access.
• Support and feedback data: name, email, subject, message content, and origin data when you contact us or use feedback forms.

We use collected information to run Clockout, secure it, and support the billing workflows inside it.

• Provide and operate Clockout features for time tracking, invoicing, analytics, and account access.
• Send operational emails (verification, invoice delivery, reminders, and timer alerts).
• Process subscriptions and enforce feature/usage limits.
• Protect service security, prevent abuse, and investigate errors.
• Respond to support requests and improve product functionality.

We do not sell personal information. We share data only when needed to run Clockout.

• Infrastructure and backend processing providers.
• Authentication providers used for sign-in and account security.
• Email delivery providers used to send verification, invoices, reminders, and support emails.
• Billing/subscription providers used to manage plans and usage.
• Law enforcement or regulators when required by law, legal process, or to protect rights and safety.

We retain information for as long as needed to provide the service, maintain account history, meet legal obligations, resolve disputes, and enforce agreements. We use reasonable technical and organizational safeguards to protect stored data.

Retention periods can vary depending on the kind of data involved, the account state, and whether legal or billing obligations still apply.

• You can update profile and workspace information from within the product.
• Some records can be removed or retired in-app (for example, non-invoiced timer sessions).
• For account or broader data deletion requests, contact [email protected].

Clockout may be accessed from different countries and processed through providers operating in multiple regions. We may update this policy from time to time. Material changes will be reflected by updating the date above.

Questions about this policy can be sent to [email protected].